On the coast in 2010, will open the listener and Telephone Response. A project led by the PALP with the contribution of the Tuscany Region amounted to 55 thousand Euro. A project working on behalf of all citizens who may need to contact for their health and social aid. This project is the result of two major activities carried out in recent years by PALP on the coast: the first is an extensive statistical survey on the status of the elderly population and the second, adherence to the Italian Food Bank Foundation, together with a collection of genres powered by the deadline on the Pisa Coast COOP (COOP Project Happy End). These two activities have shown the need for give life to a service such as the listening point. The PALP in recent years, in fact, had to acknowledge that alongside the "normal" requests for help there are "new" often not fully explained. This situation is increasingly common, offers the greatest difficulty is that the elderly and the marginalized in the economic and social difficulties. The area of \u200b\u200bjurisdiction of the Association in fact, it appears that the elderly are about 25% of the residents. Through a thorough investigation on the socio-economic condition of the elderly carried out by the PALP by administering a questionnaire, designed to highlight the general conditions of life, human relationships, health, safety and expectations regarding initiatives of the associations and institutions, and has identified several specific shortcomings that prompted the association to process the contents of this project looking for partners to collaborate and be a point of information and coordination. With this project, the PALP aims to improve the living conditions of the elderly population and a more extensive role in this and citizenship, thus re-evaluating the role of the elderly in society. E 'was instead the Food Bank to bring the PALP aware and take action on the growing number of people in serious financial difficulties and exclusion. So, to cope to the "new" requests for help with growing difficulties faced by public institutions, and provide, whenever possible, even at an immediate response, certainly has a more social economic value. The priority of the point of listening and responding then, is to incorporate all the different and changing needs of the categories for which the project is processed and the resulting actions to meet the discomfort highlighted that currently do not have enough feedback from ' public action. The listening thus help to strengthen the information services of various public bodies to these same disadvantaged groups and to all who request it. This structure will be located within the premises of Palpa, will be active every day and run by trained staff. The financing of the Region of Tuscany in fact, will be used for the adjustment of its premises for telephone and computer equipment and the construction of a database assigned to subject experts, for specific information to interested in this project. It 'also be hired for a professional already qualified for service management and training of volunteers in a number not less than ten. It will also create a forum with others outside the Association (such as social workers, doctors basic land, sociologists) in order to constantly evaluate the effectiveness of the report that the Association, through the listening call, you will be able to establish between the parties concerned.
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